POLICIES

A FEW EXPECTATIONS & REQUESTS ...

For those of you who have been here before, you know we're not one of those resorts with 100s of rules and regulations. If you've never stayed with us before, we know you will be thrilled with your choice! We want you to have a wonderful holiday. In return, we expect that you will treat our property and home with the same care and attention you would your own. It boils down to common courtesy and common sense; we trust that all our visitors have both so we don't need to talk about obvious things like garbage, putting non-septic-friendly stuff down the toilets, leaving disgusting messes in the bathrooms, etc.

However, a few things do need a mention:

SPEEDING - ZERO TOLERANCE
The speed limit while driving in the resort is 10 kilometres per hour - and yes, this applies to permanents & house guests! To date, we have not installed speed bumps because we want your children to be able to ride and run freely. No doubt you think 10 kilometres per hour is tediously S-L-O-W but you won't if it happens to be your child who narrowly misses being hit by a speeding driver. The speed limit is strictly enforced -- "1 Strike and You're OUT".

TREES
Hanging tents and rope swings are NOT permited. Please do not climb our trees, nail anything into our trees or hang anything on our trees. Many are very old and fragile.

DUCKS & GEESE
While we too enjoy the ducks and geese, please DO NOT feed them. Do not let your children feed them. If we end up with too much duck/goose poop on our docks, rafts and in the water, not only does it make it totally unenjoyable to sit on the dock or swim to the raft, we run the risk of the water becoming contaminated and not swimmable.

FIREWORKS & SPARKLERS
No! Please do NOT set them off anywhere on or near the property. Not only are they a major fire hazard, they scare the heck out of many dogs, including ours. If you disregard this policy, you will be asked to leave.

MOTORIZED VEHICLES IN THE SWIMMING AREAS
Banbury has several swimming areas and rafts. When it comes to using your boat or SeaDoo, please use that common sense that we've talked about and do NOT speed through the water in between a raft and the shore. These areas are WAKE FREE ZONES. Proceed slowly - AT A CRAWL - out of the swimming area and then feel free to 'put the pedal to the metal'. This may seem like an inconvenience but we're pretty sure you wouldn't find it so if it were your family that was run over by some thoughtless fool racing through the swimming zone.

PARTYING, EXCESSIVE NOISE, LOUD MUSIC
Banbury is not a party campground; 11:00pm is quiet time. Please respect those around you as they too want a good night's sleep. If you're coming with teenagers, please ensure that they are back on your site by 11:00pm.

PARKING
One car per site please; we hope you're coming here to enjoy beautiful Banbury ... not look at your all your cars! You will need to obtain parking passes from the office. There is ample additional parking within walking distance to your site. Please don't park on the lawns or drive over our hoses/sprinklers. If we came to your home to visit, would you want us to park on your lawn? Didn't think so.

VISITOR PARKING ... we really don't have any. If you're going to have folks visiting, please have them check in at the office and obtain a visitor parking pass. This will need to be displayed on the dash to avoid towing. All visitors must park on the driveway, opposite the office.

DOGS
Your dogs are welcome but they must be leashed and with you, or at your site, at all times. Please 'scoop the poop' as no doubt you don't want to step in it any more than we do. Sorry but dogs that have any aggression issues are not welcome.

PICNIC TABLES
There is one picnic table on every site. We don't have enough tables to make exceptions -- and, no, you were not "told by someone that you could have two". When you take a table off a site, you inconvenience your neighbours and us. Please don't.

CANCELLATION OF YOUR BOOKING
The daily rate per site is based on a family of 4 i.e. 2 adults and 2 children. An adult is any person 17 years or older. Children 16 and under stay free. The maximum number of adults per site is 4. The maximum number of persons permitted on a site is 6 NOT EXCEEDING 4 ADULTS. Additional adults during the low and high season are $8.00 per person per night.

Management reserves the right to restrict the number of people, tents or RVs on any given site. All reservations must be guaranteed with a credit card.

Cancellation policy is 14 days.  Any changes to the booking, whether a date change or cancellation, made from 7 - 14 days prior to the scheduled arrival will incur a fee up to $50.00.  If you change or cancel your reservation within 7 days of your scheduled arrival you will be required to pay for all days originaly booked.  This also applies to changes made while you are here.

If you do not show up on your scheduled check in day by 9pm and/or have not notified us that you will be late, your site will be given away the following morning, and you will be charged your entire stay.  You will also forfeit future bookings.

HOOKING UP TO THE SEWER
Many of our sites have sewer hookups. When you arrive and connect your hose to the sewer, please pay extra attention to the fact that your hose only needs to go down about 6 inches. The line MUST have a coupling on it that ensures you can't put too much hose into the sewer, however, if the coupling is missing or has been moved and you put that hose down past where the coupling was, YOU will cause an obstruction for the entire line and the sewer will come "bubblin' up" like the Beverly Hillbillies crude oil! If it happens once, we understand - we all make mistakes. If we have to ask you a second time to pull your hose up, you'll be paying the bill to repair the line and anything else that gets damaged. If you're not sure about how to set up your line, just ask and we'll be there in a jiffy to give you a hand. PLEASE NOTE: RVs must have a coupling/connector on the end of their hose in order to connect to our sewer system.  No coupling/connector - no hook-up. PLEASE DO NOT FLUSH "FLUSHABLE WIPES". They do not break down - they clog up the pumps in our sewer system, causing the sewage to back up.

We appreciate your attention to the above and look forward to seeing you soon!

2013 Best of the Okanagan
Number 1
#1 Best Family Resort!


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